Frequently Asked Questions
Is the Package price the total price or the per person price?
The Package price is the TOTAL price of your holiday and is the sum of the individual
costs for each person. If your party comprises children or seniors, it includes
all avaiable discounts and special offers for these people.
Does the quote include flights?
Ski New Zealand holidays deliberately do not include airfares as we find that customers
can almost always get better deals by purchasing their fare directly from the airline
companies, or by using their frequent flyer / airpoint credits.
What is the arrangement for picking up passes and equipment?
Once the package is paid in full, you will be sent vouchers for all the components
of your package. The vouchers will detail the instructions and locations where you
can exchange these vouchers. Equipment hire can only be collected and returned from
Guest Services on the mountain.
What is your cancellation policy?
- Booking cancelled 35- days or more prior to the commencement of your holiday Cancellation
Fee: 10% of the land cost of the holiday
- Booking cancelled 0-34 days or more prior to the commencement of your holiday Cancellation
Fee: 100% of the land cost of the holiday
Please ensure that you arrange comprehensive travel insurance for your holiday as
during the winter months flights are often disrupted and additional costs may be
incurred when re-arranging your holiday plans at short notice.
Can I pre book night skiing?
Night skiing is subject to the weather conditions and is decided on a night-by-night
basis. Tickets can only be purchased on the day from Guest Services and is only
available at Coronet Peak ski field.
Can goggles, hats, gloves and helmets be hired?
No, due to hygiene reasons these are not able to be hired. These items can however
be purchased at all ski fields for very reasonable prices.
Do you charge to make changes to the booking?
Ski New Zealand Online charges a $NZ 100.00 amendment fee per change event. This
means that if we need to make multiple changes, you are only charged one fee, provided
that they are all requested at the same time.
Are meals included?
With the exception of breakfasts, that can be pre-purchaded for some properties,
we do not include meals in our packages. There are a wide variety of restaurants
and dining options in each city.
How long does it take to get to the ski fields?
What are the driving distances between Christchurch and Queenstown/Wanaka/Methven?
- Christchurch - Queenstown is 486km and approximately 7 hours
- Christchurch - Wanaka is 424km and approximately 6 hours and 5 minutes
- Christchurch - Methven 123km and approximately 1 hours and 45 minutes
Please note these times are indicative only and winter weather conditions can affect
driving times.
What time are the lessons?
10.20am and 1.50pm daily. They are 1 hour and 50 minutes in duration.
Do I need travel insurance?
We recommend you purchase travel insurance through your local travel agent or insurance
provider.